Instead of going to a bus stop, customers can use the route deviation service. This is a curb-to-curb service, available for all customers regardless of ability.
Reservations
You can call 233-6700 to make a reservation for a deviation. You can also do it online.
First, go back to the home page and save it to your favorites.
Next, visit the Online Reservation System.
If you need a deviation today, call 233-6700.
Fee & Scheduling
There is an additional fee of 50 cents for each deviation. A minimum of 30 minutes advance notice is required to schedule a deviation, but more notice is better. Walk-on route deviations (where the customer just asks the driver to make a deviation) are also welcome.
Trouble Areas
The buses are too large to go into some cul-de-sacs, parking lots, or very narrow streets. In cases where the bus cannot go, the dispatcher will indicate the nearest bus stop.
Also, when it is necessary to run on "Snow Routes" because of winter storms, we cannot do deviations. Once we're back to regular routes after a storm, we will resume doing deviations wherever street conditions are safe.
"No Show" Policy
Customers who no longer need the deviation they scheduled must cancel at least 30 minutes in advance of the trip time. Failure to cancel will result in a "no show." Excessive "no shows" may result in loss of privileges to schedule deviations.